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Cancellation, Rescheduling & Refund Policy

Legal Disclaimer

The information in this Cancellation, Rescheduling & Refund Policy (“Policy”) is provided by Texas Meat Mafia Events & Catering, LLC (“Texas Meat Mafia,” “we,” “us,” “our”) and applies to all catering, event, and food service bookings made through our website, in person, by phone, email, or online form.

By booking our services, submitting payment, or signing a proposal or catering agreement, you acknowledge and agree to the terms outlined in this Policy. This Policy is not intended as legal advice. For legal questions, please consult an attorney.

 

Refund Policy – The Basics

We work hard to plan, purchase, prepare, and staff your event. Because catering involves custom food preparation, perishable ingredients, advance labor scheduling, and equipment allocation, refunds are limited and time‑sensitive.

Here are the core principles of our refund policy:

  • Deposits are always non‑refundable.

  • Refund eligibility decreases as the event date gets closer.

  • Special‑order items, rentals, and third‑party vendor costs are never refundable once purchased or reserved.

  • Labor, prep time, and food costs committed to your event may be deducted from any eligible refund.

  • If Texas Meat Mafia is unable to perform services for reasons outside our control (force majeure), partial refunds or credits may apply.

 

Below is a clear breakdown of all key refund, cancellation, and rescheduling terms in a user‑friendly format.

1. Deposits & Booking Requirements

  • A non‑refundable deposit of $500 is required to secure your event date.

  • Your event is not confirmed until both the signed proposal and deposit are received.

  • Pricing and availability are not guaranteed until confirmation.

2. Final Headcount & Final Payment

  • Final headcount due:  30 days before the event

  • Final payment due:  14 days before the event

  • The invoice will update to reflect the final headcount or the guaranteed minimum, whichever is higher.

  • Late or missing payments may result in cancellation.

3. Cancellation Policy

A. 30+ Days Before Event

  • Deposit is non‑refundable

  • Special orders and non‑recoverable vendor fees deducted

  • All other payments refunded

B. 8–29 Days Before Event

  • 50% of the total estimated cost is due

  • Deposit is non‑refundable

  • Special‑order and vendor costs deducted

  • Refund issued only if more than 50% was already paid

C. 0–7 Days Before Event

  • 100% of the total estimated cost is due

  • No refunds available

  • All food, prep, labor, and scheduling are committed in this window

Same‑Day Cancellation

  • Considered full cancellation at 100% of the estimated total

4. Rescheduling Policy

1-Time Courtesy Reschedule (30+ Days Before Event)

  • Allowed once at no extra charge

  • Subject to new date availability

  • New pricing may apply for holidays or peak dates

Reschedule 8–13 Days Before Event

  • Subject to availability

  • A rescheduling fee of [$500] applies

Reschedule 0–7 Days Before Event

  • Treated as a cancellation under Section 3

5. Guest Count Adjustments

  • Reductions allowed until 30 days before the event

  • Reductions after this date may not reduce the invoice

  • Invoice cannot drop below the required minimum guest count

6. Menu or Service Changes

  • Menu changes accepted until 30 days before the event

  • Special‑order items may not be cancelable

  • Upgrades or service changes may adjust pricing

7. Weather, Safety & Force Majeure

Texas weather can be unpredictable. Safety and food regulations are always our priority.

If the event is impacted by:

  • extreme weather,

  • power outages,

  • venue closures or restrictions,

  • fire/smoke limitations,

  • unsafe cooking conditions,

  • transportation failures, or

  • any event outside our reasonable control,

We will make every effort to:

  1. Adjust the setup

  2. Modify service

  3. Reschedule

  4. Provide credit or partial refund for unperformed services

Deposits and non‑recoverable vendor or food costs are not refundable.

8. Refund Processing Timeline

Eligible refunds will be issued:

  • Within 10–15 business days after final accounting

  • To the original payment method

Credit‑card processing fees, special orders, and vendor expenses are not refundable unless required by law.

9. When Texas Meat Mafia Must Cancel

If we are forced to cancel due to:

  • staff illness

  • equipment failure outside our control

  • venue violations

  • safety concerns

  • force majeure events

  • inability to safely perform on‑site cooking

We will refund only the portion of services not performed minus any non‑recoverable costs.

This refund is your exclusive remedy.

10. Contact Information

To cancel, reschedule, or request a refund, contact us at:

Texas Meat Mafia Events & Catering, LLC
📧 Email: Texasmeatmafia@gmail.com
📞 Phone: 210-392-8471
📍We’re here to help and will always do our best to work with you.

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